For information regarding our awards, check out our Awards Policy (link coming)

When you click on your email in the upper right corner, select My Account.  Then click on billing.  You can view all invoices, upcoming dues, credits, etc...  For a more detailed explanation, check out the parent orientation guide under Billing.

When you click on your email in the upper right corner, select My Account.  Then click on Payment Methods.

Email registrar@surreyknights.com to set this up.  Cheques will have to be post dated and the first payment including 2 months.  You can also pay for the full season by cheque and save 3%.

Please view your invoice and dues first.  The invoice breaks down the various charges for the previous month, along with the training fees for the upcoming month (Nov 1st will show any charges in Oct plus the monthly fees for Novemeber).    When you click on your email in the upper right corner, select My Account.  Then click on billing.  If you still have questions after viewing your invoice, please email registrar@surreyknights.com

No.  Once your account is inactive you can no longer log into the website.  We recommend before withdrawing printing out any billing information you may require in the future.

Take a look at our Contact Guide page, which can be found under About Us.

You can find a list of coaches emails under the Coaches page, which can be found under About Us.

The club number will direct your call to Coach Reg only.  If you need to speak with your coach or a board member in person, please email to make arrangements or meet with them after practice. 

Make sure the email you wish to use is listed on your account.  Also check your spam folder if club emails have gone there.  Make sure that the following emails are added to your safe list:

• noreply@poolq.net
• registration@swimming.ca
• registrar@surreyknights.com

Under the Equipment tab you can find a page called Required Training Equipment.  There you can find out not only what you need for your group, but also a style guide of what to buy and not to buy.  We may have a few items in stock.  You can find it through the team gear shop.

Yes.  Especially in the older groups, sets and intervals are designed around using equipment.  When your swimmer doesn't have their gear, they will miss the goal of the set and often get in the way of other swimmers.

Once you place an order online, please mention in the note section that you will need to try things on.  The equipment manager will make arrangements to try on a sizing kit.

We do have some sizes in stock of common items and fulfill orders right away if the size is in stock.  If not, since our supplier is in Richmond, it saves time and money to place orders at the same time if items are not in stock.

You can find a copy of the discount card under the equipment tab of the website.

On the event screen, you can filter by your program:

Development - shows events/meets for the development groups

Competitive - shows events/meets for the competitive groups

Community Fitness - shows events/meets for community fitness

Officials Clinics - open to all parents interested in officiating

Same way your sign up for a meet, except this time the button will say change declaration instead of accept/decline.  Make sure to also email your coach if you change your declaration!

It really helps with the organization of events to put down No if you cannot attend.  Also, if you always indicate an answer, a coach is more likely to follow up if you forget to put an answer, helping you in case you forget and still wish to attend an event.

You can find out the details and information about Member Fundraising under the Parents Tab of the website.

No the club does not have a fundraising requirement.  However, we do offer member fundraisers that families can use to help reduce their fees.  The club will also run club fundraisers as well where the proceeds go to the program.

Under both the About Us Tab and Parents Tab you can find a page for information about our governance, policies and procedures.

Please refer to our registration policies here. (link needed)

There are no refunds for missed workouts due to vacation.  The cost of the program is an annual cost divided monthly for your convenience.

To make it fair for those who take vacations during the year and still need to pay, if you swim the month of May/June, you will be required to pay for the month of June/July.

Check out our Swim Meet 101 Page for general information about swim meets.  This can be found under the Meets & Events tab.

You can find meet results under the Results page under the Meets and Events Tab

You can club records under the Records page under the Meet and Events Tab.

You can find a pdf on how to sign up for a meet here.

Click on sign in in the upper right corner.  Then on the page select Forget Password.  A reset link will be sent.

Click on your email in the upper right and select My Account.  Select My Profile to update.

Please email webmaster@surreyknights.com or registrar@surreyknights.com and we will fix it.